Walmart Auto Care Center

I went here last night to get 4 new tires, I ordered them last week since I have an uncommon tire size. I was quoted an hour for the appointment to get them put on, great right? I show up 15 minutes before my appointment, check in and after half an hour they finally tell me I’m good to go and walk around. I check back at around 6 which was an hour past my appointment time, they weren’t done, no issue. I wait for over 2.5 hours and they finally got my car done (apparently they didn’t have a lift that was correct for my vehicle so they had to jack up each tire one by one) I pay for the service and get out to my car. We had a whole conversation about me needing to keep two tires and I needed them in my trunk while I was checking in, they left a note on my appointment and everything. I get hom

Worse experience ive ever had getting tires!! From ordering through walmart site, the delivery ( although through a third party at that point ) but still everything walmart advertised was as if its through them and was represented as so. I originally purchased a set of 4 tires that would be delivered in about a week, only to already get charged then emailed a week later that tire wasnt in warehouse and couldn't be ordered..about a week after that decided to try again (shame on me) bought another 4 set and a week later only 3 were delivered??!! Had to fight for that one as no matter how many people i spoke with or the hours through phone and emails i tried explaining i only recieved 3 tires theyre response was it shows as set of 4 was delivered and over and over had to explain yes the "ORDE

Hopefully your issue allows you to plan ahead. I came early afternoon and they could not get me in.

I became a Walmart+ member 2 years ago. In that time I have taken my vehicle to the Walmart Auto Center in Lapeer Michigan about 3 times for oil changes, and 2 times tire repairs. Their prices are very reasonable, and free tire repair is hard to beat, but every single time I was led to believe the wait to complete these simple services would be slightly more than 1 hour. Each time it has taken at least 3-5 hours. I have to walk around the store for 3-4 hours while I wait for the service to be done since I don’t have someone to drop me off and bring me back. Their customer waiting room isn’t clean or comfortable. Even with an appointment they take twice as much time than anywhere else would. I enjoy my Walmart + membership, but I won’t be coming back to the Auto Center for anything else, an

Needs negative stars, rude incompetent staff, ignored appointment time, screwed up order and service and did not correct problem after making them aware