Walmart Auto Care Center

Had a tire installation appointment scheduled at 7am. There were two other people waiting for services and there were no employees in sight. I waited for 30 minutes and no one from the Auto department was there to fulfill existing appointments. Someone finally showed up after 35 minutes of waiting and they were at least able to then get me in. Probably because the other customers got fed up and left, so my vehicle was the only one to do at that point. The employee apologized too for the wait.

Another shop have removed my tire to patch a hole and refused to patch it as there was damage to the tire. I just need to get my car sold and wasn't planning on driving on it much. After spending hours scratching my rim trying to get it on my self I took it to Walmart and they did it in less than 10 mins free of charge. While waiting I took a look at there tires and they seemed like they were a quarter of the price that Lee Schwab quoted me. Good work!

I went in 11/8 in the morning because I know this place gets swamped quickly. There were two cars in a 3 car garage and no one else in line to get started. I waited to be helped and was told without any clarify questions that they were not taking walk ins because they were already fully and had no room for walk ins. I grabbed a few things and on my way out saw only one car in the garage, mechanics standing around, and no other cars or customers waiting to be worked on. As far as I can tell, I was denied service for no reason.

Went today to get my new tires put on and was told after waiting for 2 hours that only 3 of the 4 tires were at the store (I purchased them online and had them shipped to the store). Customer service was no help. They didn’t offer me to get different tires put on, wouldn’t accept any responsibility and told me the only thing that could be done was to refund my money. They even told me they couldn’t just order the ‘missing’ tire, Despite the fact I could have done so from my phone? Completely unprofessional and will be taking my business elsewhere going forward. As a Walmart plus member I won’t be renewing my membership next year due to the complete lack of professionalism and care of the customers experience.

I would avoid this place like the plague. The turn over rate should speak for itself, there is always new staffing issues and I get it, it’s Walmart, what do you expect.. BUT any Walmart and I mean any other Walmart with an auto center is going to be better than this place. This is the bottom of the barrel worst of the worst place you can possibly go. Horrible customer service and workers who don’t know what they are doing or talking about whatsoever. If you choose to go here best of luck with whatever it is you are in need of.