Walmart Auto Care Center

The mechanic, Jonathan M., who changed the oil in my 2019 Tacoma truck was incompetent. He spilled a lot of oil and loosened all the bolts on the metal plate underneath. In the end, I ended up doing the job myself because I paid. I don't recommend this place.

I have generally had good luck at the Watertown SD Walmart tire area. With the exception of taking brand new wheels and tires in to get mounted and balanced and 1 had a huge scratch on it, and another time they ripped the bead on some low profile 18s when mounting them and had to be replaced. I have had a lot of work done there over the years and they have done good work in a pinch.

First time at Watertown location for auto care, and I'm happy to give a rave review. Was promptly greeted by the associate at the service counter (I think his name is Mike), and a guy who I think was the tech. That alone is a big deal, having been at another SD location where that isn't the norm. Went in for oil change and my lifetime tire rotation & balance. Was in & out in about an hour, and that was with a fairly steady stream of people coming through the door. I don't know if they're appointment based or FCFS, but I was a walk-in. Mike was patient while I was trying to make up my mind which oil change I wanted to purchase (I usually ask my dad that stuff before I go, but he was unavailable). He wasn't pushy or overtly up-selling, but did offer me the add-on products and a description.

Were told it would take about an hour to an hour and a half for the tires and oil to get changed (only 2 tires needed changing). So we decided to wait there and do our shopping while we waited. Finally got to leave Walmart THREE HOURS after getting the car in. Asked a few times how much longer it would be starting at about 2 hours in and every time was told "oh they're just finishing up now. Should only be another minute or two"

After my front tire was punctured, an employee by the name of Brandon was very helpful in making sure I could get my tire fixed. Although the service center was fully scheduled up until their closing time, he was adamant about my repair getting fixed that day still. The service center ended up having to stay open past their scheduled closing time, yet they still completed the repair. Thank you to those employees that took the extra time to help me out.