Waltonwood Cotswold

Waltonwood Cotswold exceeds all of our family’s expectations — the staff is warm, attentive and genuinely cares for each resident with professionalism and patience. Our mother, new to the community, finds the food here to be outstanding, with restaurant-quality meals and choices. We’re thrilled that, for her, Waltonwood feels like home, with comfort, dignity and joy woven into daily life.

If you have a problem or issue, say something. Let management know. They will get to the bottom of it and resolve the problem right away. Excellent customer service. Thank you very much! We visited many if not all memory care facilities in Charlotte searching for a place for my elderly mother with late stage dementia. Waltonwood does have a beautiful campus, large rooms, lots of activities and accessible dining. We even paid the $1,000.00 to be on the "wait list." We were not advised that all current residents of Waltonwood have first dibs on any memory care availability (as it should be, they live there already.) Four months later after receiving a copy of the lease and reading it; we came to find it would not be a good fit for us. Several months later, Jayne Segal called to apolo

The Memory Care needs a severe overhaul. My mother moved from Assisted Living where she’d been for 5 years to Memory Care at the suggestion of the Waltonwood staff. After 4 months in Memory Care she fell and injuries were such that she could not return. Do not move your loved ones to Waltonwood Memory Care as the staff is not qualified and does not care.

The Waltonwood Staff is kind, caring, professional, patient, friendly, and approachable. My father has been a resident in Assisted Living for 2 years and we are glad he is there is safe hands. The family events they host are fun for the residents and a great way to get families involved. The Care Managers are knowledgeable and always ready to listen to concerns. My Dad does not participate in many of the activities, but there is a variety to choose from, as well as exercise classes each day. It's a great place!!!!

From researching senior living communities to moving in, the Waltonwood Cotswold staff made it easy and stress-free. My friend has been a resident since October 2022 and could not be happier. I've heard so many compliments about the dining accommodations and activities. Thank you, Jaynie, for all the help and support in making an easy transition.