Watermill Auto & Pet Wash - 1340 S 96th St, Louisville

I've been working over in this area for the past 3 years and I finally stopped into the Watermill to wash my van after the last snow storm. The van was covered with mag chloride and dirt. I didn't realize how great the van looked till I got back to work and was amazed. That was yesterday. I came back today with my 96 Impreza. I got lucky and ran into one of the owners restocking the vending machine. I was surprised to see Adam's polishes being stocked in the machine as well! Those are the same products I use on my Aprilia motorcycle and my subaru. I had a chance to tell her what a great place they have and how well-kept it is. She was very friendly, and shared information about the chemicals that they use. I always try to patronize local family-owned businesses so I will be returning. Than

The self service wash stations for dogs is often very dirty and wet all over the floors. The tubs themselves are typically filled with dog hair and dirt, showing that they aren't cleaned frequently enough, and that other clients do not take the time to clean after themselves. In order to use the tubs, you have to spend half your initial time just getting the tub clean from the people before you, otherwise you just have your dogs wading in disgusting bath water as the drain is blocked. The rooms themselves are without any air conditioning, so expect them to be sweltering as the glass rooms which should have the doors propped open after use, get hot and humid. Would be much better if the car wash stations outside took tap to pay, but as is currently if you pull up to the kiosk you will hav

Nice concept, but they could really use some staff on hand. I waited ten minutes for the self-serve, which was fine, but I was very annoyed when I saw that the slot that took quarters was literally jammed full and could not be used (second bay). I had to use a card. It preauthorized $20, and then did not give me a receipt. For that, you have to go around back to the change station. There, the receipt won’t print because of a paper jam. This felt sketchy. I did a simple wash which should only run me $2.75, but I was frustrated that I couldn’t use quarters or obtain a receipt. Not sure if I’ll be back. The whole experience left a bad taste in my mouth. Edit: increased review to 4 stars (from 3). I received my bill and felt that the charge was appropriate and competitive. I’ll be back. That

SELF WASH SERVICE Five stars due to cleanliness, funcationality, options and ease of use. -1 Star due to price, cost me over $15 even though I skipped most washing steps for a quick self service clean. I can pay $15 for a premium automated car wash elsewhere -1 Star due to finish. Even though I rinsed twice over and dried, there were still some purple streaks from leftover suds, had to touch up later

I absolutely LOVE Watermill and their family owned business! I was super excited watching it be built, and to be one of the first upon it opening. It’s rare to find a GOOD touchless car wash (that’s also new) that does a great job of cleaning the vehicles without it ever physically touching them! Had some small hiccups along the way (machines break), but their contract maintenance vendor (Comtec) (based in Arvada) has been there the next day if I’ve ever noticed a problem. I see the staff there on a regular basis, there’s never any massive chunks of dirt in the bay, and if there is, it’s cleaned up extensively and super quick. I’ve referred 3 people to Watermill over the last 1-2 years (however long it’s been?) who all ended up getting memberships as well. This probably sounds like a paid