Westbrook Toyota Service

Very nice folks in the Parts Department.

One of the most disappointing experiences I have ever had at a dealership. I had a highly disappointing experience with this dealership's service department. Scheduling an appointment was a challenge, as availability was extremely limited. When I finally managed to book, the representative on the phone confirmed a full synthetic oil change and tire rotation for $79.95 with a service coupon, plus $35–$40 for the tire rotation, bringing the total to about $109 before tax. However, upon arrival, the service manager refused to honor this price and quoted me around $149 for the same services. While waiting, I checked the service coupons online and saw that the package I was paying for was supposed to include a car wash and be completed in “an hour or less.” Unfortunately, my car wasn’t ready u

I can’t complain about the service. I came in for routine PM - draining and refilling driveline fluids - knowing it would be pricier at a dealer. I also understand the standard approach to billing from the ‘system’. However, charging me a full hour each for three drain/fills, which took 20 minutes each, is exorbitant. Paying $480 (plus $52 for a transmission flush kit when there was no flush), for one hour of labor simply isn’t fair, whatever the system says.

Very unhappy with their service. Flatbeded suv from there to another Toyota dealer. They told me things that were really not a problem and missed completely other things.. I think a broken suspension is significant to miss

I had my RaV 4 serviced there today. Very nice waiting area with restrooms and cold bottled water available.