Western Towing (Several Locations call first)

Horribly rude employee kept talking down to my partner during the entire process. Company charges a crazy amount for us to get the car 5 hours after we call for it. Everything seems to be conveniently 'after hours '. I will be taking to small claims court, they had no authorization to tow.

If I could give 0 stars I would. This company uses predatory business practices to siphon funds from unknowing and vulnerable members of the community. After stealing our vehicle late last night where we pay mortgage and HOA they bullied me into paying an outrageous fee to release the vehicle. Not only did they steal our mode of transportation to and from my wife’s much needed medical appointments the following day but they also stole her wheelchair that was inside. I’ve seen this company creeping through neighborhoods nightly and it’s time to hold them accountable.

I had an extremely frustrating experience with this tow company. When I called to get information about my vehicle, the employee I spoke with was very rude and unhelpful. He repeatedly said he “didn’t know” the answers to my questions, provided little to no information, and then hung up on me. That is completely unacceptable customer service. What makes this situation even more upsetting is that I was told that I was allowed to park in that spot and was reassured multiple times that my car would be okay there, yet it was still towed. Between the lack of clear communication and the disrespectful attitude from their employee, this whole situation was handled very poorly. I would not recommend this company based on my experience.

When they towed my car they damaged the sway arm My car is not safe to drive It could easily go out of control because of the damage.

Under California Vehicle Code section 22658 the owner of the property which you were towed at legally has to write an authorization form for the towing company AND be present at the property while you’re being towed. If you were not given this authorization form you can take the company to small claims court. I recommend doing this to get your money back. Don’t let this horrible company take your money.