Wise Auto Lorraine Garage

My car started having issues on my way home from work & they were the nearest auto repair to my location, so I took my car there. I left the car there for them to repair it. I had to leave my car there for a few days while they waited for a part to come in, but they stayed in communication with me to let me know what was going on. I had to have a radiator replaced & it was my first time ever doing that, so I can't really compare the costs. But the communication & friendliness of the staff left a good impression on me.

Use to take my chevy c10 here for whatever needs to be done. Last few times I took it for my brake lights only work when my lights off, but when I cut them on they don't work. Took it twice for same issue still not right til this day. Usually would send a follow-up text few days after they done work but not this time, it's like they knew they didn't fix the issue. I always spent good money with shop too. But they have done good work not all bad.

I brought my car in the Monday before thanksgiving, I was told I would be called when they find something out about my car. I originally brought it in for my radiator and the hoses to be changed but it turns out that was the problem. They never called not once, I always had to call about my car. The first day they had my Honda they didn’t even look at it. The second day I called to see if they found the issue, he said he couldn’t find a reason why my car was running hot. So Wednesday I call and no one answers. I show up there and there is no one there. No one at that shop told me they would be closed the rest of the week until the next Monday. I was stuck without a car or any way to bring it to a different shop. Not only that but when I finally did get my car, I start driving it back home

I am disappointed with this business integrity. I brought my car in for service and I ask did they work on Mercedes and was informed they did. Well, I was told that a part had to be tested (supposedly had to take part to the second location)and afterwards was told it needed a battery. I ask are they sure the battery was the problem and was assured it was. After replacement of battery the same problem was still there. They wanted to charge for battery and another expensive part. After five days I have the car back with the same problem. I was charged a diagnostic fee which I questioned and the tech was kind of aggressive when I did. My suggestion is to ask questions and get clear answers.

I used them all the time when Turner was there. The last time i brought my car there was for a leak problem. Paid over $500 and they had the car for 3 days. Picked it up & there was no change. I brought it back, they replaced the defective part in about 45 minutes. None of what was done the first time did anything. Nothing like this ever happened when Turner was the owner.