Zips Car Wash

This is by far the worst car was I’ve ever been to. I wasted $24 on the PRO wash the next to best package. And it doesn’t even look like I got it washed. Do not waste your money here. You can tell when you’re going through the wash that it’s not doing any good.

Avoid Zips Car Wash at all costs. During my wash, I heard a loud bang—and by the end, my side mirror was completely broken. I immediately spoke to an employee named Cilena, who couldn't have cared less. No apology, no empathy, just told me to pull to the side like I was an inconvenience. She took a few photos and said a claim would be filed. On my way home driving on the freeway, the damaged mirror slammed against my door, causing even more scratches and damage. When I called the 1-800 number, the rep was much more helpful and at least had the decency to apologize and add the additional damage to the claim. But then came the slap in the face: I got an email saying my claim was denied because Zips “doesn’t cover side mirror damage.” Seriously? Their own equipment clearly caused the issue,

Updated Review 3-13-25: I reached out to the provided contact and the response from Zips Car Wash that was provided. I posted a photo of the reply message that was sent to me, they declined my claim. Original Review. I don't normally leave bad reviews. I came to get my vehicle washed and the main brushes broke my rear wiper blade. I looked for someone to talk with about my broken rear wiper. I found a lady who was not helpful; I was told she would not provide me with the manager's name or who to talk with. I walked around the car wash to find someone and found a nice younger man who ended up filing the claim for me. I got an email the next morning that said they were not responsible for the damage their car wash caused. I have been to plenty of car washes with this vehicle hundreds of ti

Never will I come back here. I have never seen such a disgusting display of “customer service”. The gal guiding vehicles into the wash visibly had an attitude before I even pulled up. Scowl on her face. Eyes rolling. Demanded I take the ice scraper out of my truck (which mind you has lived in that same spot for 3 years through MANY car washes) which whatever. But doesn’t require eye rolls, scoffs and folded arms. And then to shout commands at me about my foot being on the brake even though my feet are no where near the pedals. No ma’am. I won’t return if these are the attitudes I will have to interact with to receive my service.

This place isn't terrible, because the workers are incredibly helpful in sweet and the vacuums are good vacuums. But I did purchase the $13 option which is a step up from the lowest option they have, and after I got through my car still had dirt all over it. My car was recently cleaned it only dirty because of the rain also on the side of my car my son throughout his juice Box earlier and there was dry juice all over it. I end up having to scrub off the juice myself, there was dirt still all over the car, and there were still bugs on both of the mirrors in the grill. Honestly I think this waz a $5 value wash not necessarily $13 that I paid. But all in all it's not a terrible place.