Ace Auto Glass - Kona

Ivy was awesome 😀 I was having a really bad day and she made a bad experience less stressful. Her pleasant personality and empathy was so nice. It’s hard to find good workers now days and being a customer service manager I know. You are really lucky to have her.

While it was hard to get an appointment any time soon, Lynne was very professional and secured an appointment for me after ordering the new glass from the mainland. I understand that there have been difficulties for this company due to covid, with staff shortages and delays. However, Lynne and her partner offer excellent service. My back window was perfectly installed and the rear windshield wiper put back into place and working. I am very grateful for this excellent service. Highly recommended. Thank you!

I called to get my Toyota Sienna in for a visual inspection, and got a date secured. The visual inspection went well. The guy that met with me was from O’ahu. He was very nice, explained processes and paperwork very well, and we sorted out insurance and deductible smoothly. A lady called me to schedule the drop off for the van. I made sure the van was clean and empty, as I was directed, and that it would be dropped off on time. And it was. After we arrived, they determined that they didn’t have everything they needed, and so we had to reschedule. On the phone, I was asked to drop off the van by 8am on the new date. And I did. The mechanic that was there was nice, and let me know that the lady who does paperwork wasn’t there yet. It was 8:36am when the lady arrived. I forgot my face mask

Thank you very much for the 1st rate service. Everything about my windshield replacement was very professional and straight forward. From ordering the part, to scheduling the appointment and installation of the windshield. Highly recommended business. To Lynne and company thank you so much. My rating 10/10 Mahalo Jon Hiapo

These guys were very thrilled to us by our insurance company to replace a cracked windshield. They had to order it from the mainland so it took a while to get here but once it got here the scheduling was easy and a two day job took one day. I would highly recommend using them for any of your auto glass needs as it was quick and easy.