Advance Auto Parts

Felt like a lie. The clerk said there was no diagnostic code reader to check for emissions error codes. 4:05 PM, February 26, 2026. He then asked a colleague when the code reader would arrive, and the colleague said it would be in tomorrow. He said it would come tomorrow. I spoke to the clerk, and he advised that the code reader most likely would come tomorrow at ten, but to call the store first before I come. I'll update the review when I return tomorrow to attempt the same service. Update: Called back at 7:49 PM. Cody answered the phone, and I asked him the same question: "Hey, do you guys have a reader so I can check the codes?" He said yes, and I asked, "Is it available right now?" He said yes.

I called inquiring about the battery I left there to charge two days ago, and the employee put me on hold for 7-8 minutes and I hanged up the phone and dial again, and he picked up the phone, and I said I don't think you understood me correctly and he just hang up the phone on me. I called again and he did hang up one more time. I could not believe someone treat the customer like this and I wasn't saying anything else just asking if the battery I left there two days prior is charged or not? I hope Advance Auto Parts invest a little bit more time and money to teach customer service to their employees. My experience was just disgusting I will never go to Advance Auto parts specially to West Springfield, VA.

They hang up on you when you call and inquire on what's in stock. Called to see if they had a battery for my 2023 Lexus RX350 FSport. He said he was going to see if they had it on hand, then hung up on me 😂🤣

Bought a new battery for my roof washing rig. The staff were friendly and helpful. Good experience.

Don’t waste your time with this nonsense… called before hand and turns out it wasn’t in stock… bunch of clowns 🤡