Advance Auto Parts

Never in my life will I do an online order return from this company! I recently purchased an item on line, within 5 mins of opening my purchase, I realized it wasn’t what I needed? I took the item back to the store in it’s original box, with packaging, in product still in tack, approached the cashier he explained to me they are unable to refund any electronics, I immediately asked for a manager, he explained that the cashier was in fact right they do not do refunds on electronics, I explained to him while showing him I haven’t even removed the product out the box, it still had its bread ties, in plastic on the merchandise. He was nice enough to do a refund for the return, explaining to me it could take up to 10 days for a refund, 3 days still no refund, my bank never make me wait no longer

Horrible service! Stood in line with an arm full of products and the employee decided to go to lunch and leave me hanging while the other employee was tied up with another customer. I was tired of waiting and left. Decided to give my money to AutoZone where they actually acknowledge the customer.

I used to have great service there but lately it's been horribly, you have to wait in line forever because the young lady is so slow. When you need help with something she gives the wrong information, for instance I need windshield wipers and she gave me two rights so had to come back and exchange. then I went back another time to get a car battery and had to remind her of the core charge and she was sooo rude and ignorant. I work as a CSR and would never treat anyone of my customers the way she does.

This is the only store that has employees that act like you owe them something or you need to hold their hands to do their jobs. Daytime staff is not too bad, night staff act like the owner of the company.

Very kind and helpful employee helped me with my purchase when it was clear I had no idea what I was asking for. Thank you.