Advance Auto Parts

Advance auto in Oswego ny is rude to there customers don't exchange parts that are defective and under warranty. Also had the receipt. Tells one person one thing and than you go to the store and get told something different. When you tell them you need the part exchanged cause there part is faulty they tell you it's not there part it's your car. Don't waste your time or your money at this store. There employees and there managers don't even know how to do there job and have to call someone else in order to do something. When a starter starts smoking from it usually that means it's bad but apparently the starters good and now out $120 cause they are rude and refuse to exchange it.

Bad Corp policy. Obvious purchase from the organization. Item is defective under warranty and the store will not honor warranty because it did no come from this store. Replace their defective battery from another auto parts store.

Most of the staff is super helpful, how ever few months ago I ordered a transmission filter kit guy said one week and he'll call when it's in, they never shipped it and never tried, least I didn't need it

Good inventory and customer service, pricing on parts I think is a little higher than some other local auto parts store. The counter guys really do a good job in store and on the phone. Good location & easy parking, They are very good about recycling used motor oil. Overall very satisfied.

A great big thank you! I wish I could remember the names of the wonderful young women who helped me in the afternoon of Feb 4. I brought in my father’s dead car battery, ready to purchase a replacement. They identified it as an AAP brand (I didn’t know, it was a coincidence to me) that was probably under warranty but sold through Cole, who would have to handle the replacement. They checked to see that Cole was still open at that hour and I was on my way. I feel bad they didn’t make a sale but they couldn’t have been more helpful. Thank you!