All Star Ford Service Center

TERRIBLE PLACE TO FIX YOUR TRUCK. THEY TOOK 1 MONTH TO FIX OUR TRUCK EXCUSE ADTER EXCUSE AND THEY CALKED TO OFFER A DISCOUNT IF WORK PSID BEFORE WORK WAS DONE AT 1 WEEK!! AND THEN 3 WEEKS LATER THEN DECLINED TO GIVE DISCOUNT. DONT TAKE YOUR TRUCK THERE ESPECIALLY F150 YOU WILL REGRET IT!

Last Saturday I brought my truck to get a safety recall fixed. I had called earlier during the week to verify that the parts are in and schedule an appointment the Saturday before I asked Andrew to look into it and he parts on order and I asked if the following Saturday would be okay Austin tells me you guys normally don’t do warranty work on weekends but leave it and would be done by the end of the day. However he calls and states more parts are needed and is unable to accomplish the job. I don’t know about guys weekends are special and to have to waste some it due to the techs screw up doesn’t sit well with me.

In the past, I have always had positive experiences with All Star Ford. This time that was not the case. All of the great service advisors except for Ricky (Mark and Tim to name two) are now gone and the new advisors do not have the same people skills that the previous advisors and Ricky did/do. I had an appointment for an oil change that I made a week ahead of time. I arrived promptly and the service advisor told me he could not find the appointment in the computer system. I was asked if I remembered the name of the person who made me the appointment, which I did not, and was told it would be an hour or two before they could get to the oil change. I received two text confirmations from the All Star Service Department prior to the appointment date which I showed the advisors, but they stil

I have been to many ford dealerships as I always owned a ford. This is the best one by far! The staff us amazing and extremally helpful. They really care about your experience!

Took a day to diagnose my vehicle for alignment and AC and then its service was not completed in a timely manner. I wasn't kept informed as to its status when there was delay.