Audi Burlington Parts Center

Great experience. The car drop off was easy. Derek had a loaner ready for me. The service was done quickly and the car pick up went smoothly. Derek called and updated me on the status of my vehicle. Best Audi dealership in the Boston metro area, by far. I’ll keep coming here for service.

Staff were all excellent. Gary was great to work with at the desk and the tech did a great inspection video. A loaner was immediately ready and the work was done promptly. My only frustration is that I must pay a substantial premium to have the dealer perform the work versus the independent foreign car shops in the area (who also provide loaners).

After 40+ years of dropping off cars for servicing, I finally had my best experience at Audi Burlington. I drove up and was greeted and shown inside where I was greeted, confirmed my service needs, signed and had a rental outside waiting for me. It took all of 10 minutes! I got a text when then car was ready. The return was just as smooth.

Derek (service department) has worked with me a few times and has always provided exemplary service. Sincerely appreciate the extra things that you do to make the experience great and the service quality reliable and well communicated. Also, thanks for coordinating with Octavio’s detail team to have the interior detailing done simultaneously (they did a superb job at a good competitive rate). Merry Christmas and happy holidays Derek!

Brought my Audi Q5 in for service. After dropping my car off in the service drive thru I was greeted by service advisor Kelly. Kelly was professional, courteous and knowledgeable and assisted me with my loaner car and discussed the recommended service based on my vehicles mileage. Service was completed promptly and I picked up my shiny washed car within a few hour after dropping it off. I've had very good experiences at Herb Chambers Audi Burlington with both their sales and service department and highly recommend them.