Audi Wilmington Service Department

My car was scheduled to get 4 new tires, passenger side motor issue AND passenger side airbag warning that keeps beeping when there are no passengers in the seat. We received a letter from Audi saying that it was a manufacturer issue and that it will be rectified. My husband took the car in and showed the letter that we had received from Audi and this absolutely wonderful service representative YELLED saying "well everyone keeps bringing these letters and I don't know what I'm supposed to do with it". What?! Mind you we are paying the dealership for the service that is being provided. Even if it is for free - is this the kind of customer service you provide? Obviously, my husband had to raise his voice as well. And what a way to start the day at 7:30 AM being yelled at by an Audi service p

Shout out to the Audi Service department, service advisor Andy and the tech Reed. Thrilled with their work and taking care of the rather large recall job on my Audi. Hiccup in the beginning but they corrected it and make sure the customer was happy. Thank you all again, much appreciated.

I do not recommend this Audi dealership. The customer service is sub par. My car needed repairs that would take a week. They don’t have any loaners until the end of June. For whatever reason they can’t get me a loaner from another Winner auto group dealer. So not only will I be out of a car for a week, but I will also have to miss work. When I escalated this to a manager it was like talking to a wall . Zero compassion or Empathy. From now on I’ll be going back to Wynnewood Audi.

Love the service team at Audi Wilmington. I am a car guy, but not a mechanical guy... they never make me feel stupid, rather they are super friendly, engaging and professional. Andy is fantastic! He has consistently gone above and beyond in helping me and we've developed a great working relationship. Makes me feel like family there which is awesome.

These people are stupid. I just ran my carfax and these idiots added 5000 miles to my car. reported it as 19820 miles when in fact the car only has 14098. Apparently no one there knows how to read English.