AutoZone Auto Parts

I would like to commend and offer my thanks and compliments to Rick Martinez. When I stopped in today to inquire about an issue with a windshield wiper I had bought there, Rick came out to look at the issue, quickly offered options and solutions. He was knowledgeable and professional. I was in and out with the problem solved with 15 minutes. At a time when good customer service is no longer a standard (sadly) , Rick demonstrates the qualities of what great customer service is. If his bosses are reading this, you got a good one. Make him happy!

I just bought new headlights for my car. Before I left, Shameaka double-checked to make sure I had the right ones. She then went a step further and told me to make sure the light I was replacing matched the light type and said if it didn't then I had pulled out the high beam. Sure enough, even armed with this knowledge, I still pulled out the high beam by mistake. But, her advice prevented me from putting the bulb in the wrong spot. Thanks, Shameaka!

My dad is a former AutoZone manager and mechanic, now senior management at O’Reilly Auto Parts, so I know what proper customer service and technical skills should look like. Unfortunately, that wasn’t the case here. The technician had to Google my Audi’s test codes from the OBD2 scan, gave me a card for an outside mechanic before finishing, and said they couldn’t replace my dead battery because they didn’t have the right computer system—claiming I could lose my car’s memory. We drove 30 minutes to O’Reilly in Glen Burnie, where they immediately replaced the battery using the correct backup tools and professional care. That store proved the job could easily be done; this AutoZone just didn’t want to do it or maybe didn’t know how. Disappointing experience here—thankful O’Reilly still upho

I visited this AutoZone on December 7th and had a brief misunderstanding with one of the staff at first, but he took the time to clarify everything and resolve the issue. He was professional and helpful, and I ended up getting exactly what I needed. I left as a happy customer and appreciate how the situation was handled. Thanks to the team.

A male employee (I assume to be a manager, he was older) mansplained to me my own car. He was all confused when I explained the issue, and how I had already solved it and no longer needed his help. He said I was wrong, then proceeded to do exactly what I said to solve the issue. He again told me that I was wrong and walked away. I was so angry and upset but I didn’t yell at him or anything, I was very polite because that’s how I was raised. I probably could have been more assertive in fact. It’s because I’m an 18 year old woman with dyed pink hair, he didn’t believe me when I said I had figured it out. I know the car industry is known to be incredibly misogynistic, but this is not excusable. As women we are taught to just step aside to let men get stuff done, to save their egos, when in re