AutoZone Auto Parts

At 7:30 a.m. on February 11th 2025 I determined that Daniel is the man. Make sure that he is acknowledged. I own one of Chicago's largest Consulting companies I know good customer service when I see it for a lack thereof. Next time I come back if he's not a manager then I'll know the management doesn't know what they're doing here.

A store worker tested my battery, and told me it was reading good but couldn't test my alternator as the battery was too low (37%). I went home, charged the battery to full and went back to the store (7 min drive). Their machine read the battery at only 30% but kept assuring me the battery was good (per their machine). I took my car to the dealership as I was told it was most likely the alternator because the batter dropped 70% in a 7 min drive. They tested the battery and their machine said the battery was bad. If Autozone's machine worked correctly I would have saved $300 by just buying a new battery instead of additional diagnostics at the dealership.

Rodrigo was extremely knowledgeable and helpful! He looked up on his computer , and told me the best wiper blades to purchase. He even took the time, to show me exactly where they were in the store. He advised me on the best wiper fluid too. And to top it off, he installed my new wiper blades, and filled up my windshield wiper fluid! I recommend Gurnee Auto Zone, especially for us women who need a little extra help!

They say they’ll replace batteries that failed under warranty. Would not replace. Told me otp they would toss the new battery in. They would not install new battery. Battery was 08/2025 tried to warranty 12/2025. Very poor customer service from grey shirts. Told them “I’m going to chat with your DM and don’t be surprised when weird changes start happening” They called the police lol. Red shirts were nice. Red shirt told me she would change it but grey shirt told her not to.

I needed help figuring out if my battery or alternator was the problem. Dennis was quick to the solution and was a fast and huge help. O also needed help figuring out which power steering fluid I needed. He figured that out in 2 seconds and got me back out the road. Outstanding service and professionalism.