Avis Car Rental

This AVIS location offers exceptional service and gracious flexibility! I was running late for my scheduled rental. The airport was closing soon. I was taking a P&B bus from Boston to pick up the car. SO, I took a shot and called the Office directly. The Owner could not have been more helpful. “Don’t worry”, she told me. I saved hours and expense because of her simple flexibility and I will always remember that gesture. Very much appreciated! This AVIS location truly understands meeting the needs of the Customer.

Garbage company. Made reservation online and arrived and was told they had no cars. Understandable on busy weekends but should update your site to reflect when sold out—like every other company does. Waste of time and money to arrive and be told this. Zero stars. Do not book Avis.

A different Avis location had rented me a faulty car and ruined my vacation, so I returned it to this location hoping that would be the end of it. Then this location read a patently false fuel level and charged me for gas, when I had just refueled to full at the BJ's right next to the airport, two minutes before returning the car. Talk about adding insult to injury.

0 stars if I could. I had booked a reservation online at 8 am for same day pick up at noon. I had to Uber from my location to this location and in mid transit, a rep calls me to tell me he doesn't have any cars available and that he didn't see my reservation because "he was doing something else"; no apology, no resolutions. He had literally half a business shift to see it. I get to the counter anyway to see if other agencies have cars available and this guy from Avis is just sitting there with his air pods on not doing anything. Awful service. Definitely don't recommend. Update 6/10/25: to add more fuel to the fire these people went ahead and charged my card for the reservation anyway DESPITE ME NOT RECEIVING ANY VEHICLE FROM THEM. AWFUL 0/10. STAY FAR AWAY. Will be disputing the charge.

We had an issue with the vehicle we rented from Logan and after talking to customer service we were directed to this location to rectify the situation. DMV employees are more pleasant to deal with than the lady working the counter that day. She was rude from the second I said "hello" and completely refused to help in any capacity. According to her having plate tags that expired 5 months ago is "totally normal". Funny thing is the officer that pulled us over disagreed. If you don't enjoy dealing with the police throughout your vacation or work travel then avoid Avis or at least make sure the plate sticker is valid.