Avis Car Rental

Ish is a hero! We couldn’t get any progress on the phone with the main Avis number or at Hartford airport. No one would answer the phone and the app wanted $900 to change our reservation! Ish was here on a snow day and got us a new reservation for a reasonable price! Give this man a raise!! This is a level of customer service that’s rare!

Made reservation and canceled within 2 minutes. They still took my money 117$ and I will not get it back for the next 7-10 days . Bullshit. Especially in this economy. I am so done with them. Best part. I absolutely used my credit card to avoid this issue with my debit. And they still took it from my debit. I typed in credit card infor and everything I triple checked. But still took debit. They need a better system.

The employee here working at 10 am on October 14th was absolutely terrible to experience. We had rented a car, that was said to be available at 10 am. We showed up at 10 am, and were told by this person that not only was the car we had rented not there, but she tried to gaslight us into believing that we could not rent a car AT ALL, due to our age (24) which was proven to be untrue by corporate. She refused to provide any customer service whatsoever, instead opting to stand there with her phone in full volume watching TikTok while we tried to figure out how we were going to fix this situation. In the end we paid an extra 90 dollars at another location on top of the prepaid rate to rent a car. Worst customer “service” we have ever experienced. This caused a lot of inconvenience, and cost us

Very smooth transactions, good customer service , there were few scratches when we took the car. We pointed out the scratches and Avis employee told us to take pictures for your own satisfaction. I returned the car and pointed out scratches to him. He checked the papers on computer and said “ you all set”

Completely unhappy with the condition of the vehicle i was rented. Rear window has extremely dark aftermarket tints and rear passager windows Windshield has residue from removing tint License plate is covered with tint Car filled with garbage under the seat Smoking paraphernalia ( smoking papers, and a small scale ) also left in vehicle Upon showing these concerns with the agent at the rental facility I was told there is nothing else available and i was forced to take thus vehicle Even after calling customer there was still no cars available Very upsetting and unpleasantly experience especially since i make it a point to rent from this location regularly