Bickford of Peoria

Communication is horrible. Initial tour and meeting went well. Was excited to move forward. Once I paid the deposit communication stopped for 2 weeks. The representative from A Place for Mom had to step in to get the ball rolling again. I should have followed my gut and walked away then, but I was desperate to get my loved one placed. Things moved forward until I paid for the first month and then communication stopped again. After a month I decided to move on. Never got to move my mom in. Quick to take your money, and then seem to quit communicating. Emailed the director about my experience and to inquire about getting my money back. She has never responded. Wasted 6 weeks of my time when I could have had her already placed elsewhere, not to mention the money that is desperately ne

Shana Nelson is the new Executive Director at Bickford. Under her guidance your loved one will be well taken care of. No doubt in my mind she is my daughter. I can personally tell you she is dedicated to helping others. Her work ethic speaks for itself. She has 20 years plus working with the aging. She is a wonderful mother, daughter and friend. Beautiful clean facility.

As a private contractor offering specialized painting therapy, Bickford welcomed me with open arms! The residents always a delight to work with whether in memory care or assisted living. Even though the two areas require a different type of care, one thing that is consistent is caring staff who are attentive to their needs. Often times assisted living residents voiced to me how much they enjoy their lives there with a variety of activities and how the director always made them feel welcome and kept things running smoothly. Lastly I think the location of the facility makes it easy for family to find it to be accessible in their busy schedules.

Our first impression: Look how clean this place is! It made the process of enrolling our mother that much easier. Apartments were very spacious. So many activities and amenities! Very friendly staff. Shana Hatstat was the best! She really knows how to have that personal touch. I think we know where we will go when it’s time. Thank you for putting our heart at ease!

Moving my mom from one assisted living facility was a very scary task. My mom has anxiety and I was so afraid it would turn out very stressful, however everything from meeting with the Bickford director to making the decision to getting her moved in went smoother then I could have ever wished for! Now a few weeks later the facility and staff has surpassed my expectations and my mom loves it there! She has become more social and this is the happiest I have seen her since I initially moved her into an assisted living facility! I am so grateful for Bickford! And the care the staff provides my mom!