Big E's Garage

We had Big E’s Garage do quite a bit of work on our BMW over time. At first, we didn’t question recurring issues because BMWs can be known for having problems. However, after several visits, we noticed a pattern. The original issue would usually be fixed, but shortly after leaving the shop, a new problem would appear. This happened multiple times, which raised concerns for us. We eventually spoke with the owner and shared that we were worried the mechanic may have been causing additional damage. We were later told that mechanic would no longer be working on our vehicle, and we were able to move on and sell the car. More recently, we brought in a different vehicle for what should have been a straightforward radiator hose replacement. We even purchased the hose ourselves. We were reassured t

Untrustworthy and Unprofessional Service This company was dispatched through AAA for roadside assistance, and the experience was terrible from start to finish. The technician did not return our wheel lock key after the service, and when I called to ask about it, the supervisor (Richard) was extremely rude and hung up on me while I was simply asking for an update. To make matters worse, they charged me for two service calls because their technician chose to put air in the tire instead of installing the spare tire as clearly requested from the start. We ended up with extra charges, missing equipment, and zero accountability from the company. If this company is dispatched for your AAA call, request a different provider.

I had a blowout on the interstate today and AAA sent Isryel from Big E’s garage. He was on time, professional, and changed my tire and had me back on the road within 15 minutes. He also checked the air in my other tires to make sure I had a safe trip home. 5 stars!!

Had oil change and replaced some broken door handles for great price. Got us in same day we called. Very good experience!

It’s always scary getting stranded by yourself with children. That’s why I have AAA. They dispatched Ryan from Big E’s Garage. Was quoted someone would arrive in an hour. He arrived in 20 minutes. He was so helpful, it ended up being a little more complicated than just a battery but he was able to help me get the issue resolved and I was able to get to the car repair safely. Ryan really went above and beyond to help me. I highly recommend, and thank them for professional service!