BMW of Birmingham Service Center

Great experience as always. I normally stay and wait for service in lobby and I’m a people watcher. I always notice that there never seems to be a dissatisfied customer when the technician walk them to checkout.. That says a lot about the overall service as well as the technicians. And if your in the market for a new BMW checkout the photos.. ( I take them each time and tell myself, this is my next one😉)

My BMW was due for servicing and BMW Towing came picked up my car and returned it because I had a total knee replacement and wasn't able to take my car to the dealership. I didn't have to worry about it. Thank you so much! Mary Margaret Habyan of Gadsden, AL

The man that helped me was kind and helpful, so this is not a complaint against him. I came in for new brakes, oil change, and a recall. They told me I also needed spark plugs. I decided to stay because it wouldn’t be an all day thing. I was told an estimated 3 hours, and I ended up being there for 6 hours…. I understand things can take longer than expected sometimes, but I feel like waiting 6 hours is a little much. I was approached at the 4 hour mark, and I was told the things they did to my car. I still had to wait another 2 hours after I was told this information. The wait times are crazy.

Prompt, detailed video of diagnostic pre-sale review. Glad it was performed, because it identified rear brake job required that CarMax pays for within first 30 days! Only draw back was time there. Said it would take 1:15 and it took 2:00! Very long afternoon in from out of town.

Excellent customer service by Rox and Brian. Complete satisfaction on work completed and the entire process and experience. BMW pricing is what it is and seems to me “overpriced”. The customer care and service and personal attention by Rox and Brian and the excellent and acceptable results along with the loaner, working with my insurance company and the length of the repair process help alleviate the associated costs.