MINI of Birmingham Service Center

I made an appointment here almost 3 weeks in advance but left without service and on the verge of tears. Two of the people I interacted with were kind but the other two were so incredibly rude that I will never be back. I have never felt more belittled at any place of business. I took my car to the knoxville location the next day- wonderful and very informed staff there

I had a great time at MINI of Birmingham! Valerie Wallace was patient with me as I tried to remember how to operate a stick shift. She and I laughed at my minor mistakes, and I had a ball! She helped me get into the car I wanted, and she didn't pressure me to look at something else. I loved the experience of working with other women. Both my salesperson and my finance "guy" were women. I say "guy" because I am always told to see "our finance guy." This experience was a complete joy, and as you can see from my picture, I am totally stoked to have my new ride. I am blessed by God!! Thank you, ladies!!

Getting service is not such a chore when there is a nice bright lobby to wait, with large tv screen, magazines, and comfortable chairs. They have complementary coffee, water, and snacks...even a hydration station and nice welcome for my dog! Waiting lobby is conveniently arranged between service center and showroom; has fun Mini swag / gear like shirts and wheels. Large, easy access restrooms near waiting area. Pleasant to stroll around car lot dreaming of a new Mini while you wait too. Of course I wish service prices were lower. But I can't complain, my 2009 6-speed Mini Cooper Clubman is still going strong. And Dion Belcher is great, he is like an expert service manager and friendly host in one--treats you right, and lets you know what's going on with your car start to finish.

Awful service! Was told my recall would be 2-3 hours. 5.5 hrs and still waiting. B/C I left they put folks area of me. If I had waited it would have a been the 2-3 hours. Called at 1:15 to check on car- said it would be ready by 5:00. They hadn’t started on my car b/c I left. If, I had waited it would have been pushed up. Come to find out at 1:15 they hadn’t even started on my car. Had to cancel my plans for the everyday b/c I live 2 hours away. Want be back- Atlanta is the way to go.

Great service as always and a special thanks to Andy for making my service go so smoothly