Budget Car Rental

Unfortunately, my experience wasn't any different than everyone else's. My reservation was made in advance for today at 1230pm. I get there 15 minutes early, and my car wasn't ready. Minutes after arriving, a person shows up to return her rental, and that was the car that was given to me. My sales rep still asked me if I wanted to have the vehicle cleaned before taking it. Isn't that part of the rental experience? The car was covered in insect residue. Based on the how the car was handed to me, I doubt any other inspection was performed on the vehicle to ensure it is running properly. I opted to have the car washed on the exterior, but was returned to me nearly in the same condition (with insect residue still on it). The sales rep made me sign the inspection paperwork prior to the inspecti

Tim, the only employee who ever seems to be there, is so incredibly rude, condescending, and unhelpful. He will look for any reason to charge you, even if the vehicle is basically spotless. I travelled in winter and he tried to charge me a $450 cleaning fee for a small amount of salt/snow on the floor mats. I travel to this town a lot and have used this location multiple times now. He’s been rude every single time, but it’s close to my family’s house. Going forward I’ll be renting from a different company specifically to avoid dealing with him.

Terrible experience with Budget Car Rental. They never have the cars that are booked months in advance and refuse to transfer vehicles between locations. This has happened multiple times at multiple locations. They call less than 24 hours before to tell you that you need to go to a different location. They expect the customer to drive somewhere else to find a car. The customer service is unhelpful. I’ll never rent from Budget again—completely unreliable.

They were busy when I came in and there issues with finding my rental. Tim handled this situation and did so in an expedited time and with the utmost professionalism. It's a far better experience and much more affordable than fighting the airport location. My business is here for good!

Tim is amazing! We had some difficulty and confusion with the online rental vs available inventory and Tim made everything super easy for us. Called us back, after he promised he would, once a car became available. Super good service from Tim