Budget Car Rental

Budget Gurnee mills Rented a mini van well in advance. When I arrived I was told they did not have any mini vans. I expressed that I needed a mini van hence why I booked it. I was told there’s nothing they can do for me. I was very frustrated because I had to get a babysitter lined up so I could go pick up the rental car and at the end of it all I ended having to Uber home. I asked if there would be mini vans later and was told maybe but sometimes people extend their rentals last minute. I walked away from the desk for a few minutes to call my husband and ask how he wanted to move forward, when I came back inside the woman (who claimed to be the manager) put a sign up saying “stepped away from the desk call this number for help” when I called and she answered and I told her I was back she

Whoa, what an experience. So when I arrived after booking online, the employee immediately started questioning me why I was renting the vehicle and where I would be taking the vehicle. Not sure, but I’ve never been questioned so intensely by an employee of a rental car place. She then stated I would need insurance, I politely explained I had insurance and I wouldn’t be buying additional insurance. The employee demanded, I provide my Insurance Company and policy number. By this time I was super confused to why I would need to provide that, nothing online stated I needed to bring or provide a company or policy number of my insurance. I politely told the employee, I have never been told I had to provide insurance prior to renting a vehicle, anywhere. Now reading these reviews, it sound

Wow what terrible customer service. I can’t totally remember I believe her name was Ruta or Rupa. Refused my insurance. When I called my insurance to confirm then she wanted the policy number which I had to begin with. I feel bad maybe she was having a rough day but we all have stuff going on and still have to do our job. Maybe budget rentals insurance should offer mental health services for their workers. Next time I’ll use enterprise like I have in the past. I would not come here, especially after reading other reviews.

Gurnee Mills, IL Budget Rental The website was easy to reserve but everything after was not so good. Pick up Gurnee Mills, IL too forever about 30-40 mins for 9 am pick up. The minivan was not clean and the gas tank was only half full. Took it anyway since we were running behind. Everything was documented. Return mini van at Gurnee Mills, IL on time. Was charged $80.xx for returning it late. Called customer service and provided a screenshot of our drive to drop off with time stamped. Refund the charge, no apologies. If we didn't have Life360 to prove the time of return, we would not have gotten our refund. Make sure to get a receipt if possible, picture of time return, whatever documentation or an erroneous charge may happen. Not a great customer experience.

I had a terrible experience with the Budget at Milwaukee airport. They could only give me a smaller car than the one I had reserved for 7 passengers and I waited in line 2 hours to find that out. I took the small car to Budget in Gurnee and Ritu went out of her way to get me the SUV I needed along with the child booster seat I had reserved. Milwaukee airport could not make this right. Ritu at Budget in Gurnee probably saved me from dropping Budget.