Budget Car Rental

WORST EXPERIENCE EVER!!!! Made a reservation for 02/18 at NOON.Get there there’s a problem w/ the card so now after running it twice the lady says after they run it twice it cancels out the reservation! Then says now I have to be charged as a walk-in which was $800 NOT including the deposit, that’s already $500 more dollars then what I paid the first time! So now we have to wait on a refund for the first transaction, but we get stuff figured out come back for the other reservation at 530, WHY IN THE WORLD DO WE HAVE TO CANCEL YET ANOTHER RESERVATION AND WAIT FOR ANOTHER REFUND BECAUSE THEY DONT HAVE ANY CARS!!!?!? Not sure what possessed them to take 2 different payments, knowing we already have to wait for the first refund from the first transaction. Then there was another lady in there c

Absolutely awful, I wouldn’t rent here again if it was free. Customer service is non-existent, chaotic, and they never have the car I rented. Stop advertising on your website if you’re overbooked. There’s a reason these cars are so cheap, you’ll be here for hours waiting for anyone to help you. Don’t go here.

FINAL NOTICE – Fraudulent Billing Based on Administrative Delay Rental Agreement #195192126 This reservation was made through Expedia, and payment was processed using American Express ending in XXXX. The vehicle was fully returned and surrendered on Sunday, December 14 at 9:00 PM. From that moment forward, I had no possession, control, or use of the vehicle. Attempting to charge an additional rental day based solely on the fact that your staff failed to process the return until Monday constitutes a clear administrative failure by Budget, not the customer. Such conduct cannot legally extend a rental contract or justify additional charges. This practice violates federal law, including but not limited to: Fair Credit Billing Act (15 U.S.C. § 1666) – prohibiting charges for services not

Friendly service, clean cars, and an easy pickup process. This is my second time renting from them and I have been happy both times. No issues with the rental vehicle or the process. If you need to rent a car, definitely give them a try.

If I reserve a car for 9, I expect to get the car at 9. Its 9:30 and they talking about we can't get ahold of anyone to help you and then the guy here mad at me because of the unprofessionalism. To tell me the closest person is 45 minutes away after me waiting half an hour is crazy. This is multiple times I have had issues with them, won't be a third. Avoid them if you can.