Budget Car Rental

Exceptional Service and Expert Guidance at Avis/Budget ★★★★★ I recently had the pleasure of renting a vehicle from this Avis/Budget location, and the experience was outstanding, due almost entirely to the exceptional staff. A huge thank you to Vicky and her colleague for providing such a welcoming and efficient service. From the moment we arrived, they were the epitome of professionalism and hospitality. They greeted us with genuine warmth and were dedicated to ensuring our needs were met promptly. The vehicles were impeccably clean and well-presented, which is always a priority and much appreciated. What truly set this experience apart was their expert knowledge. Vicky, in particular, was incredibly knowledgeable about the various options and current promotions. She took the time to

Super impressed with my experience at this location! I was nervous about being able to get a minivan to drive the kiddies to Florida for Spring Break but Vickie put me at ease. She called about 2 weeks before my trip to check & make sure I still needed a van & let me know I’d be accommodated. The morning of pickup I called to confirm & she was already having the van cleaned, I was able to come a bit earlier to pick up. Vickie greeted me & even though we spoke only briefly a couple of times she knew exactly who I was when I walked in. Very personable! I received a SUPER nice Hybrid Pacifica w/leather, drove like a dream. Drop off was just as personable & pleasant with Vickie, she was very kind! 10/10 will be back next spring break if Vickie is still there! Hard to find a good customer servi

Vicky was a pleasure to meet, she was very helpful during our check out / in process. She made sure to reassure us with any concerns and questions that we had. She was very patient and kind with us and overall made our first experience with budget great!

Very horrible experience, they gave me a rental car that was slightly dirty and the window was broken when it was 5° outside. I didn’t notice it till I rolled the window down to do something and try to roll it back up but it didn’t work. Vicky tried to blame me for messing up the window and got real ignorant and nasty with me about the situation. She is very rude and real hard to talk to. If you need a rental just go to another location.

The customer service was amazing. I don't remember the name of the wonderful lady in the office at the Lombard location, but she was so friendly and kind. When I dropped off the car she remembered my name and helped me get out quickly She was just so happy and pleasant and that is never my experience when renting a car. The car itself was great, everything was quick on the pick up and drop off. I also had to rent a car seat and they let me have my choice.