Caliber Collision

I would highly recommend this place! The staff is very customer-friendly, and they provide quick estimate quotes along with a thorough analysis of the vehicle. Great quality repairs with affordable pricing.

The North Fulton, Sandy Springs location went beyond my expectations for repair—returning it early and dealing with insurance on my behalf—so glad to get my beautiful car back which looks great even after 300k miles and an accident. Parking is tight! The parent company really needs to consider a better option for the safety of our vehicles being moved around/rental vehicles, etc. I felt sorry for the folks who work there and it was difficult to navigate even as an experienced driver.

Negligence. Came here to get my rear corner fixed after being hit. Good customer service. Doubled my wait time b/c the paint machine was down. Not their fault, but ok. Stuck in a nasty rental for longer. I come and drop off the rental and Enterprise is already there, so they grab the rental. Guy brings my car around eventually and I’m shocked to find a new long white scratch on my drivers door??? On my RED car!!! You guys didn’t see that???? They keep the car another day since it’s not buffable and I wait for the rental guys. Next day, they got out the scratch THEY CAUSED but I see ANOTHER scratch. It’s small but there and he buffed it. Can see it if you look close but whatever, I was trying to leave. Get in the car, low tire warning. I filled them recently and the temp wasn’t low lately.

November 2024 - I was involved in another crash and went back to see my friends at Caliber Collision. This time around, they surpassed the previous level of customer service/vehicle repairs! Edgar was very informative and courteous throughout the entire process. From the initial vehicle inspection to vehicle pick up, he provided the utmost customer service experience anyone could expect from such a stressful situation. I received several invoice updates on the work being completed through my vehicle insurance phone app and follow up phone calls to discuss the work along with the anticipated completion date of repairs. Initially, the estimated timeline from being dropped off Oct 25th and the repairs were completed Nov 12th, they were two weeks ahead of the original estimated schedule which

I was kept informed of the progress of the repairs with bland text messages. The completion was extended without any additional warning or explanations along with increased expense beyond the initial estimates. I had to pay the more expensive rate for my rental because collision waited until the last minute to inform me that my vehicle would not be ready as promised. This additional expense was stressful for me as my insurance didn’t cover the rental. Additionally, The staff lacked patience and empathy. I was rushed off the phone when I attempted to confirm the completion date as if I didn’t matter. They pretended to be nice of course when it was time to collect the money.