Caliber Collision

Please Read if you’re considering this location: It was the first time that I had to drop my car in a body shop (by myself) and I thought it would be a very stressful experience giving that I know nothing about cars and I always heard mixed body shop experiences from my friends. But this location made it very smooth for me and it was not stressful at all. David Brad Rachel and Bryan were super friendly professional and patient. They also have a system that updates you each steps so you what to expect. Before they took my payment Bryan also broke the price down line by line showing me what I was paying for. I am super particular about customer service and they definitely did a fantastic job!

Came to this mechanic because they were on Geicos approved list, for a small collision I had. The whole team had my back the entire time ;) the lady at the front desk is a queen multitasker, and Brett the lead mechanic had my back in solving the problem with the clients interests in mind. This place is filled to the brim with appointments, so it's not like they need the 5 stars, but they are that good!

Recognition of Exceptional Customer Service – Ms. Rachel Reynolds I am writing to bring to your attention the outstanding performance of one of your employees, Ms. Rachel Reynolds, at Caliber Collision in Garner. I first spoke with Rachel on Monday, January 12, regarding my daughter’s Volkswagen Jetta. My daughter was involved in an accident on December 12, 2025, in Raleigh when another driver ran a red light. Her vehicle was towed, and the insurance adjuster informed her that the car had been taken to Caliber Collision in Garner. When I contacted that location for an update, I was told the vehicle was not there. Multiple follow-up calls with the insurance company led to no clear answers as to where the vehicle was located. After a full month had passed since the accident, my frustration

I have had 2 accidents that Caliber has fixed on my car. Insurance sent us to 2 different Caliber locations. Both times we have been very happy with the quality of work performed. Both times they have made sure we were happy with our car repairs before we left. The front desk is always very pleasant and helpful. Highly recommend Caliber for repairs.

The best body shop in Raleigh/ the world the manager there is so nice and the staff there.. the best experience I had in my life when it come down to a body shop Didn’t wait long for parts absolutely wonderful customer service… thanks to Tom Rachel and David my car came back looking just how it supposed to be… If I ever need any body work done caliber is my place!!! Happy customer!