Cannon GMC Cleveland

My vehicle went to Cannon on January 8, 2026, for the engine light, and I was told it was one thing. My vehicle stayed the entire month of January and was ready for pick up on February 2, 2026. A few days later, the engine light came back on, and the vehicle went back to Cannon for the same problem on February 5, 2026, which was a turbo issue, which was the problem they could have found at first. I was told for several days that my parts were ordered and kept putting me off on the parts was ordered, but my vehicle did not get repaired until I called and spoke with a manager. I had to call every week to check on my vehicle because Hayden (Service Advisor) was not keeping me up to date on my vehicle. Each week, I had to call and get an update, and this is not professional at all. On Friday,

Sales Manager Mr. little was unprofessional and very rude. Tried to tell me they don’t do holds and I have to pay $1K to hold a vehicle 24hrs just so I can drive the 2 hrs to get the vehicle I wanted. (Mind you, someone there already told my wife that the car can only be held for 24 hours and anything longer than that will require a deposit. After we got there, someone confirmed that that was actually correct and the sales manager was wrong) The finance guy and the actual salesperson are 5/5 star guys to say the least. They made the process easy and quick but when I ran into a snag with a trade in, the sales manager was insanely annoying and definition of a “sleezy salesman”. “Yeaaaa nAhhhh we can’t do that” yeah right. The sales person and finance manager both deserve a raise for helpin

I usually find car shopping stressful, but my recent experience was wonderful thanks Jay Mall who helped me. He was incredibly friendly from the moment I walked in, greeting me warmly and making me feel at ease. Throughout the process, he was honest and transparent about pricing and options, which really built my trust. Best of all, he was patient and never made me feel rushed or pressured. I found the perfect truck. I drove away feeling confident in my purchase and grateful for such a positive, stress-free experience.

I live in Little Rock, Arkansas but since the first of the year have been working at Delta Health Center in Mound Bayou. On February 5th my Yukon wouldn't start and it was pretty obvious that the issue was the starter. I had to leave the Yukon at Cannon and rent a car for the trip home which wasn't unexpected. When I returned the next Monday, the staff was still assessing the problem which they decided to be the starter late Monday afternoon. The part was ordered from Jackson but didn't arrive on Tuesday and when I stopped by the dealership on Wednesday afternoon to check on the status, they discovered that the part had arrived early them morning but apparently service was not aware. During that visit, Hayden, the service manager, told me that they would try to get started on it that after

I reached out to Jay Mall Monday morning. Inquiring about making a purchase being a first time buyer I was kind of nervous. He took my information and he went to work. Monday evening I was approved and he had it delivered right to me. So patient and knowledgeable. Go see Jay he’s the best.