Carters Auto Service, Inc.

Over the last year: noticed after an oil change, oil was overfilled. Noticed after an alignment, all tires were inflated to 50psi. Noticed after a winter tire changeover/balance, a tire weight had fallen from a wheel in my garage. Noticed after a battery replacement, positive terminal clamp was not properly seated, or cleaned, and the bottom half of the positive terminal clamp was completely corroded away. Most of these were brought to Carter's attention. None of this is defensible. Lack of attention to detail here could have caused subsequent unnecessary expense, wasted time, accident or breakdown. I hope Carter is able to monitor and improve service for their future clients.

Carters in itself is a decent shop with slightly higher, but average pricing. Sure- there are some other places with lower pricing than them, but the convenience of going to your local town shop in a pinch sometimes you got to just do it. However, I will say that the customer service is very poor. The guy who is younger (Matt) I believe- that is always at the front desk needs a new job somewhere not in customer service. He has always been rude to myself, my partner and anybody I have recommended to go there. Not somebody I want as the face of my business. The other thing I noticed, while you are never going to be able to please everybody- as somebody who has runs a businesses and works in customer service. The fact that the owner comments on the reviews taking no accountability on the bad

Was referred here by numerous friends after a botched tire/wheel job at a different shop in Saco. I can add my compliments to all the ones I heard before coming here. These guys are class acts all around, treat you like a human being, don't waste anyone's time, and most importantly, they got the job done right and I had the biggest smile on my face driving away as I knew I should've come here first. I'm preparing for a long road trip and was not comfortable with the vibrations/judder from the wheels (bad balancing) as the original installers had mounted them -- now I have peace of mind and a very smooth-driving little car... I have Carter's Auto Service to thank for turning this around for me... I came in on the quietest, most beautiful morning, and left in less than an hour (it wasn't tha

Doug and his team are the real deal. Honest, reliable, dependable, and detail oriented. I've been taking my 2010 F150 to Carters for the last 8 years and can't tell you how many times I've been happily surprised when my bill was a lot smaller than I expected it to be! Not once have I been up-sold on anything. In my 50 years of owning a vehicle, Carters is the first shop I trust without reservation!

Doug and his crew are the real deal. I’ve been a loyal customer of Carter’s Auto since 2001. I won’t take my vehicles anywhere else and have referred a number of my friends and they all say the same. The people there are knowledgeable, thorough and patient. They take the time to explain the issues and the plan of attack. Their patience is particularly of value to me as I am a sex addict. In the middle of a vehicle diagnostic conversation I may feel the urge and have to excuse myself for a bit. No problem, they pick up right where we left off when I come back., without missing a beat. My therapist and I are grateful to have them.