Chapman Collision Tempe

To preface this was for a bumper replacement and calibration on a RAV4. Dropped my car off 11/19. I was told by Angel I would get an estimate later that day or next day. 5 days go by and I hear nothing. I call on 11/24 and was told he typed in the email wrong and therefore never I got the email. 5 days wasted and still had to pay for a rental all 5 days. Once I gave the approval on 11/24, Angel told me the car should be ready on 11/29 at the latest. They did admit to having shipping issues for the bumper. He told me he would contact me 12/1 with an update. I reached out to him via email with no response. I had to call yet again and he picked up; stating that they will *try* to have it done Wednesday 12/3. It’s been 2 weeks. I don’t recommend this shop at all, unless you want to waste time

I would not recommend this collision repair center at all. I have submitted my car as per my insurance company’s suggestion after a small accident (Right driver seat indicator, fender and front bumper got damaged slightly-car was in drivable condition). They took 3 long weeks to get the work done. After a long wait, they have updated me that, they were going to do some quality check for 3 hrs, and then I could go and collect the car. I started driving car home, steering wheel is not moving freely, something is holding on the right wheel(it is also not moving freely), my spare wheel was missing, and they didn’t put windshield cap and liquid. I was completely unsatisfied as this was not expected for 6000$ bill and I have given my car back to them. And they said they gonna check it with the

BEWARE - Cash customers Twenty year old car with not even fifty thousand miles, showroom condition except for a small scratch on the front bumper and a couple wheel dings from a spicy curb or two. I did not use this facility to paint my bumper, I didn’t even take the car in physically for the quote. I sent in a few pictures for a quote and Chapman decided that they needed to report damage to Carfax. I am not anti Carfax, I just don’t think the scratch warrants a report and I would have liked to have known that simply asking for a quote would elicit such action. I am pretty annoyed for sure, but I would be enraged if I ever intended to sell this car. I thought others might like to know before making contact with Chapman. Cheers

I can’t thank this team enough. They replaced my front bumper. I want to first thank Logan my service advisor at my Freeway Chevy dealership, but he referred me here, specifically Princeton and Reilly. It was probably longer, but it seemed like seconds I was able to have all paperwork filled out. Set up and dropoff was easy. Can’t say enough about the service, communication and the end result—quality of the work. I recommend this team with my utmost confidence and respect. But I also want to add…as I face a decision with a work transfer, factoring in things like the people that take care of my cars is a factor for all of us, and I want this team to know that. It’s almost impossible for me to leave this area if this is the attention I get when I need service for my car. Oh yeah…it was suppo

I had body damage on my truck from a collision. Progressive was paying the bill. From the start of the project to the end, Angel handled the project. They did a great job and met my anticapted deadline. They cleaned the vehicle inside and out and whenm I picked it up, it was in better shape when I dropped it off. I would highley reccomend this shop!