Clean Freak Car Wash

SCRATCHED UP TOP OF CAR. BADLY. Went to this car wash on Monday of this week and the car wash completely scratched up the top of my car. I’m not talking a minor scratch, it’s major damage. I called and talked to the “store manager”Josh, he proceeded to say there was nothing they would do as once you drive off property they don’t cover anything. He proceeded to be extremely argumentative and tell me he washes his car all the time and this has never happened. I will be filing a claim with the better business bureau and seeking potential legal recourse due to these damages. Josh probably should have handled this call a bit differently. It’s very clear this came from a faulty brush or mechanism in the car wash. But not shocking this C grade business is going to try and and take no accountabili

I was trying to resolve an issue with the new manager, Jaredd. I asked for his name since his tag was turned around and he got instantly angry! He said "oh now you getting everyone's names". I started to try to explain and he turned around and stormed off while saying "this is why I don't deal with people!" WOW!!! For a manager to say he doesn't deal with people and treat them like they are trash was not was I was expecting. Horrid customer service. I also interacted with Caiden; he was professional, respectful, and kind. He should be the manager IMO.

The car wash is fine. I didn't use it enough, so I wanted to cancel. I tried cancelling, and honestly, it was harder than cancelling a gym membership. I tried getting a hold of someone online, and the email on file wasn't even correct. The site had a section for my car wash plans, and it wouldn't show my car wash. I had to add my plan so that I could cancel it? That's ridiculous. I'd love to give feedback to Clean Freak if they even gave the ability to give feedback. It's a mediocre car wash but horrible to work with.

Absolutely amazing customer service, I’m always welcomed with kindness and respect. My favorite part about this location was the actual wash. Mt car came out super clean and I was very happy with the results. Great vacuums too!

Absolutely love this location! Everyone here is always so nice and friendly! My car always comes out so clean and shiny! Josh the site manager is very professional and so is all of his staff! I always have a great experience when I come here! I’ve read some of the last few reviews and they’re definitely not consistent with the experiences I’ve had here. They don’t even have any equipment that would scratch the top your car or turn a glass roof white. Even if that did happen, why would you wait almost a week to try to report it to the wash and expect them to pay for the “damages” when that could have happened anywhere other than the wash. How do you not notice that right away. I personally dry my car with the microfiber towels the wash has available for customers to use. Arizona is too dus