Columbia Vehicle Emissions Testing Station

Technician ID number 512645 (tall African American guy with beard) was extremely unprofessional and raised his voice at me regarding missing paperwork that I was never received. I even showed him my confirmation emails to prove I hadn't received the documents, yet his hostile demeanor continued. Based on similar feedback I’ve seen from other customers, there seems to be a recurring issue with this individual’s behavior that requires management's attention.

The self checkout is really good and easy, highly encourage everyone to use that. It is cheaper then the full-service and takes less then five minutes and open 24 hours. The employees there discourage you from using it, but it is really easy and convenient. Everything is shown on the screen and you just follow the instructions. The final paper was stuck at the end but it did came out with little effort. I think they should give people option to get it emailed to them and print it later and put it in the vehicle as the law requires.

It was very quick Being noon on a Thursday. The poor attendant though looked like he had his soul sucked out of him working at this job. He was courteous but there was No joy there.

I’ve never had issues with this place until my recent visit with the technician ID #512645 (the one with the beard). He was unprofessional, yelling at me throughout the process. He yelled at me to get in my car, yelled at me to get in the booth and later yelled at me to pay—even though I was going to pay. I honestly have no idea why he was so hostile. I felt extremely uncomfortable and disrespected. The experience left me shaken, and I’m very disappointed that customers are treated this way.

It was early Monday around 0930, i went for their service. The attended was very helpful and got the job very quickly. It cost me $30, if anyone is wondering.