Conicelli Hyundai Service Center

I want to thank you for great service. I especially want to thank Ruthann Hoyt who went above and beyond for helping me out. She checked to make sure that the vehicle is still under warranty. I needed some work done at the collision center and she made the appointment for me, she tried to get me a rental car and when that didn’t work, she gave me a loaner. The technician whose name I unfortunately did not get, helped me get my vehicle inspected. I will definitely go back for maintenance and to look for my next car. I hope a simple “Thank you so much” will suffice.

If I could give this place negative stars, I would do that. I had a wonderful buying experience with Conicelli; however, when I purchased my vehicle, it was under the premise that a few things that were damaged/broken would be repaired. The seller coordinated an appointment for me to drop my car off to be repaired. I communicated the issues that needed to be fixed to Rachel, who told me I could drop my car off on 12/26/25. That day, I went to drop my car off, they told me they did not know I was coming, did not have an appointment for me, and that my car would have to wait until the following Monday to be worked on. I said no problem as my husband and I were both off from work for the holidays and didn't need both cars. I told Conicelli the latest that I needed my car back was 1/4/26 for

My experience at Conicelli Hyundai was nothing short of a nightmare, and most of it came down to my service advisor, Ruthann. I’m not typically someone who writes reviews, but this was so frustrating and stressful that I feel compelled to. I purchased a 2024 Hyundai Sonata N Line in October 2025. Not long after, I had an intermittent check engine light, a warranty trim concern, and needed an oil change. Even getting service scheduled was a hassle. I was told they “weren’t accepting new customers,” which I had never heard of. Shaun, the Assistant Service Manager, was the one bright spot early on. He stayed polite and professional even when I was understandably frustrated, and he managed to fit me in. At the first visit, they did the oil change, said they couldn’t replicate the check engine

I purchased my Hyundai from Conicelli Hyundai, and my vehicle is clearly still under warranty. Recently, my engine began consuming oil at an abnormally excessive and unacceptable rate, which led me to visit this dealership four separate times. What makes this situation even more frustrating is that the dealership themselves confirmed that the problem is real. They told me they would submit a warranty claim to Hyundai — yet more than two months have passed and no claim was ever submitted. Nothing. No progress. No resolution. I repeatedly contacted the dealership asking for updates, but I was met with silence, excuses, and complete lack of transparency. When I asked for a copy of the warranty claim paperwork — something that should obviously exist if a claim had been filed — they outright re

These five stars are really for Anthony Remolde the parts manger. Service was trying to rip me off for tires when I was just there back in March for car brakes. They should have told me back then that the tires were bad and I could have took care of that along with my brakes the same day they told me it was only recommended but not required. Then when inspection comes all of a sudden I need tries. The service desk really needs to have better clarifications of their words and know the difference between recommend and required. Thank God for Anthony the parts manager who was acting manager that day he was the only one who had really good business sense and understood my plight and pulled up the records and gave me a good deal that was really good customer service on his part. The other staff