Dennis Eakin Kia Service

Very poor experience. The dealership refused to clearly disclose the APR upfront and focused only on the monthly payment. When it was finally mentioned, the APR was between 26–30%, which is extremely high for a new vehicle. They also ran my credit without my permission, which is unacceptable. Several dealer add-ons were used to inflate the price with little transparency. I strongly advise buyers not to provide their Social Security number unless they are completely sure they want to proceed and have all terms clearly explained in writing.

The service department is having problems answering the phone, on July 6 I called to make an appointment and it was impossible, they never answered the phone. This is the third time I have taken the car in for the same problem and each time they never find anything. I buy a new car not to deal with problems like these, that Kia Sportage Hybrid 2023 is having a lot of problems, it would be my first Kia and the last. We are going through this problem, if you are thinking of buying one to save gas, it will be a big mistake if you do, and if you do, you are already known.

After having a horrible experience at another dealership, I was leary of using another one for vehicle service. However, after the amazing service I received today, I will gladly return for any further maintenance and repair work. Thank you, Taylor, for going above and beyond to make sure I was taken care of today.

Unfortunately, this review will be based on the vehicle they sold to me. First and foremost the people here are nice but, they want ya money it’s their job 🤷🏽‍♀️ BUT the vehicle they put me in…. •Several Recalls (they weren’t cleared when they released the car) •The car wasn’t ready when I got it so they had to “clean” it. Someone did a half a$s job. •One morning the car was put in reverse and started rolling FWD! I let them tow it, actually gave a picture to one of the salesmen to see all lights on the dashboard are on. This was within one week of getting it. They claimed everything was fine. •One month later after having it, and I can’t return it because the timeframe for it was up. I tried to start it and it wouldn’t roll over with the engine light is on! Called Dennis Eakin Kia and the

Holly in the service department at Dennis Eakin Kia is outstanding. Her communication was clear and timely, she was honest and upfront throughout the process, and she truly listened to my concerns. She made sure I understood every step, turning what could have been a stressful visit into a smooth, easy experience. Big thanks as well to the technician who repaired our Kia Soul’s issue. Highly recommend asking for Holly!!