Dunn Tire

I walked in 45 mins to close, and said “I have a predicament. I have a screw in my tire and kids in the car, and I really don’t want to deal with Walmart”. Dennis (I believe he’s the service advisor) immediately looked up the tires I needed and had one of his guys take the vehicle in and start working on it. Granted, I don’t usually condone walk ins, especially less than an hour before close, but the fact that they were quick and willing to solve my problem for me was appreciated. It took them a little less than 20 mins to mount and balance two new tires. I definitely recommend this place.

I called and spoke to Dennis and inquired about a tire I wanted for my wife’s car. I also explained to him that my dad is in hospice care in the end stage of life and that I was in a hurry. He took my name and number at 8:10 AM on a Saturday and I had my tires installed and I was back to my dad by 10 AM. That’s the best service I’ve had from any business and a long time. The staff met me at the door, took my car in and in less than 30 minutes I was done. Had my invoice in my hand walking out the door. Very impressed with the service I received.

Horribly slow. Straight up lie to all the customers that come in by quoting them 45mins to an hour wait time. I was in their building for 3 hours for a simple tire mounting. Workers standing outside on smoke breaks while customers wait for hours on end is outrageous behavior.

Had a warranty from previous brake job that they did not recognize because they got bought out. Told me it would take 1 1/2 hours. They ordered the wrong rotor and it took 2 1/2 hours and no one told me it was going to be longer until I asked. Music was blaring where they work on vehicles. Customers heard it every time door opened. Very unprofessional.

I've been coming to this Lockport location for a bit now. Every time they always take care of me and explain everything very well. Bonus they offer a veteran's discount and all of their staff is friendly and amazing. Always coming back.