Ed Koehn Ford of Wayland, Inc. Service

I purchased my 2014 Ford Explorer from Ed Koehn in Rockford on November 22nd. Approximately three hours after purchasing the vehicle, it experienced a long crank upon starting. I brought it back to the Rockford dealership on Monday morning, where they refused to address the issue. I then took the vehicle to Ed Koehn in Wayland, where they replaced the fuel pump under the warranty (I paid the $100 deductible). I drove the car for two days, after which the long crank issue returned. I contacted the Wayland location and was instructed to bring the vehicle back for re-diagnosis. I dropped it off on Monday, December 29th. The dealership had my car for a total of five weeks. During this time, communication was minimal unless I initiated contact. After several weeks, they reported that all six

The service department was great. I called for a appointment late on Friday and I got a appointment for Monday morning and the final bill was less than the estimated. The only surprise I got was the did not check and correct tire pressure as they usually do.

I was there from out of town and he was very helpful and did not even charge me