Elite Roadside

I WOULD GIVE ZERO STARS IF I COULD! I have AAA. AAA sent one of Elite towing drivers to pick my Ford Explorer up from my mechanic to tow it to Ford Dealership in Mentor. I started my car and positioned it for the driver once he arrived. Started up fine. When the driver arrived he was rude and dismissive. He put my Ford I accessory mode to put it in neutral to pull it on to the flat bed. During transport he left my accessory running COMPLETELY DRAINED AND DAMAGED MY BATTERY IN THE PROCESS! I dropped my Ford off at the dealership realized his mistake AND DUMPED MY CAR IN THE MIDDLE OF THE PARKING LOT!!! Left my windows down as well. I have dashcam footage that proves all of this as well as documentation from FORD saying my vehicle was received DEAD! So explain how my car had power and turned

Just wanted to drop a quick review and thank your driver for operating his rig like a maniac. I also appreciate your driver merging onto Route 2 at 10:15am, Sunday 8-11-2024, immediately crossing three lanes of traffic, and almost running my entire family with kids in the car off the road. I would drug test all of your employees immediately.

When AAA sent out a tow for me, Henry from Elite Roadside showed up very quickly in under 10 minutes. He was not only able to help us out, but he went above and beyond figuring things out considering the condition of the car. But with his expertise , he was able to help us without having to make us wait for a flat bed during this super busy time. Friendly service and great advice! Thanks Henry!

We just had two fantastic guys help us out with a flat on our daughter’s car on the side of Rt.2 in Mentor. They arrived in about 5 minutes. And were fast, professional and super easy to work with. I’m disabled. My husband isn’t able to change tires any more. And my daughter couldn’t do it. Even though the bolts were super stuck, they got them off. And even made sure the spare was inflated and safe. The gentleman who was spotting cars to keep us safe was great. Thank you so much!

Breakdown in a snow storm on the highway. Could have been disastrous but AAA and elite towing came in less than an hour, kept us informed the whole time and safely got our truck to the dealership. Offered to take us as well but family had arrived. Great emergency service!