Empire Auto Parts

Drivers of this company like to park their vans blocking the sidewalk instead of using the parking provided by the business they are delivering to. People on motorized wheelchairs had to drive around this jerk.

I've been dealing with empire for years. Never had any issues, returns handled no problem. Natalie on the phone is great.

Returned a part that was purchased by an employee with cash, they gave me a partial credit via check saying the check would be in my name not the company I work for since we paid in cash. The check came in the company name so I could not reimburse my employee. They refused to send another check and then refused to even return my part so I could try to sell it myself to get the employee there money back.. Horrible customer service, got hung up on multiple times, this process went on for months, was promised calls back that never came over and over.. Decent parts but HORRIBLE customer service will never buy from them again, hope no one else does either

I don't often find the time to leave good reviews. It's unfortunate that most people typically sign on after poor experiences to take it out on a company online. It's essentially the only way to air your grievances & possibly reach someone higher up the chain of command. Well, I'd like to change that with this review because Empire Auto is an excellent resource for Body Parts. I have been dealing with Empire Auto for over 10 years. I remember CAP being the only body parts dealer in the area. They were and remain the most frustrating & poorly run organization in Newark. That's why I am amazed at the great management & team over at Empire. They are night & day when compared to their competitors. Empire always has their inventory in stock. They do not mislead and they do not change stories

You're always get the wrong parts , don't even bother