Enterprise Rent-A-Car

I never post reviews or anything but Enterprise is a very different experience to everyone. You can book a car on the App or Web App and they let you show up and they may not even have your car. This is a terrible policy by the Corporate entity, not the local branches. So if that is your "Seinfeld" style experience, its understandable. However! This location, having a little experience more than id like to admit renting cars , has an awesome crew and Enterprise holdings corp. need to give these folks a heated indoor car cleaning bay for a reward or just basic respect. Margret , Manuel, Jordan and now Brian are the people I've interacted with the most. There is someone else but i forget his name and only once did i see him. But Marge and Manny and Jordan and Brian have given me rides to

We rented a car from enterprise, had it for day. When we return the car at 4:45, there was a note on the door that said they were out of the office & to use the drop box to return the car. We waited an hour, but had to leave so we used the drop box. Two days later we got the receipt for a 2 day rental. The bill claims we returned the car at 7:25. The location closes at 6pm. I contacted the national phone number. They apologized and told me that they would forward my complaint to the location to have the bill corrected. The bill has not been corrected. It's been a week. Enterprise has lost a customer who has been renting from them for well over thirty years. To add insult to injury, they charged us for gas. We we gassed the car down the block from the location. We returned the car with e

I normally don’t write reviews, but my experience with Enterprise has been nothing short of infuriating. Nearly 10 months ago, I rented a vehicle from them that turned out to have expired registration. As a result, I received $250 worth of tickets—tickets that were entirely Enterprise’s fault. Despite acknowledging the issue early on, they have refused to issue my refund for almost a year. What’s worse, I’ve been ignored repeatedly—emails and calls go unanswered, and every time I manage to reach someone, I’m given the same empty promises or told to “resend documents” they’ve already had. To make matters worse, this entire ordeal unfolded during one of the most difficult periods of my life—I lost my father and had to move out of the area shortly after all this happened. Even so, I’ve trie

I was given a late model, good running and safe vehicle. The pick-up and drop-off were seamless, and the employees were exceptional.

Great service and flexibility. Had to pick up emergency rental after accident and they were the only one with a car available. Ended up requiring 3 months with all the repairs and they were really flexible letting us extend rental and offering reduced price.