Enterprise Rent-A-Car

This was the easiest, most delightful car rental experience I’ve ever had! The team over there was so friendly and efficient. On both ends I was in and out within a few minutes. My family and I rented a minivan to roadtrip from Midcoast to Montreal. The car was impeccable and the price was very fair. I would absolutely recommend and plan to use them for future rental needs.

On the Saturday I picked up my rental truck, Caroline was working alone, 4 to 5 people ahead of me for rentals. She was Amazing to watch handle all the customer's. Positive, Knowledgeable, Explained The Complete Process With Everyone And Was Smiling The Whole Time! She Is An Asset To Your Company

I cancelled my reservation. Was not allowed to leave my vehicle at their location. You need to leave your vehicle at the park and ride and have a cab bring you back to enterprise with all of your belongings. Staff was not helpful. Didn't look to have a compromise. What happened to the staying "we'll pick you". As an enterprise member, I was very displeased wiith the service. Doesn't happen at this location.. Look for another location (ex. Lewiston, ME) or other rental car company (recommend Lee Toyota..better price)

We reserved a car months in advance and took the train to Brunswick specifically so we could pick up a car the next day. They called us an hour before pickup time as we were checking out of our hotel to say there's no car for us and there's nothing they could do, tough luck. I hope this helps someone else from making the mistake of trying to rent from here. They will leave you with no options. Edit: Lee Toyota in Topsham saved our trip! They had cars at the last minute AND they picked us up AND they were cheaper! Highly recommend and will leave them 5 stars. I have a feeling Brunswick Enterprise gives them a lot of business because of their ineptitude 🥲

I rent 20-30 times per year from Enterprise - always excellent except for this location. Brunswick incorrectly billed me for 2X after confirming all the details with Marco prior to closing out the bill. I called them three times to get the error fixed. Marco apologized for the error and told me the refund was going to be processed 2 weeks ago. Nice on the phone, but I never got correctly billed and refunded. They just kept my money. I will avoid this location. Distribution of reviews shows a high frequency of issues here. Will dispute the charge and contact HQ.