Enterprise Rent-A-Car

I would like to sincerely thank Dan at Enterprise for his outstanding customer service during the time my vehicle was being repaired. From the very beginning, Dan was helpful, professional, and extremely courteous. He kept me informed about the status of my rental and my insurance policy, making sure I understood every update along the way. He answered all of my questions clearly and promptly, which gave me great peace of mind during what could have been a stressful situation. What I appreciated most was his consistent communication. Dan reassured me that he would continue to keep me updated if there were any changes, and he followed through on that promise. His friendliness and professionalism truly made the entire process smooth and stress-free. I am very grateful for his support and

Staff at the Chester Va location are fantastic. They always have a great attitude, are very professional and helpful. This is a reflection of great management. I have yet to arrive to pick up a vehicle and no vehicle is available or the vehicle class I reserved was unavailable. I only wish for my convenience, that this location was open regular hours on the weekend, but I am glad the employees can count on a consistent time off every week. I'm sure that's a contributing factor in their positive demeanor and job performance. I'll gladly sacrifice some convenience for the excellent service, and, again am really happy for the employees being able to enjoy guaranteed scheduled days off the same as the rest of us who enjoy the same.

This is a completely unprofessional branch location. I had to reservation at 8 AM. The car was not ready. They said to be ready at 10:30. I had to Uber to my work which is $30. Then I had to Uber back to this place which is another $30. I get here it’s at 12 o’clock. They said that the car has already been rented to somebody else and they have no other additional cars. I did not cancel my reservation. It was in the process. Still they do not have a car available for me. Now I’m having an Uber to work. So another $30 for Uber trip. Wasting time. This location is completely unprofessional and their work process is unacceptable. I will never ever use enterprise again. I will never recommend them. Not waste your time with this location. KI-Ara Truluck was completely unhelpful as the branch man

Long story short the colonial heights location called me literally 30 mins before I was supposed to pick up my rental and told me they couldn't get me a vehicle at all (even though I made the reservation a month in advance) and told me no location had any availability so I drove to the Chester location yes I was upset but to my surprise the store manager lady (I cannot remember her name even though I had asked her for it for this reason) seen I was upset and asked if I was okay and she made SURE I left in a rental within the hour I was there. She is definitely about her business and I recommend the Chester location to everybody. Great staff great experience thanks yall

Wow! The BEST experience with a rental car company EVER! Manager Lee and his staff are courteous, professional, and super easy to work with. Seamless rental!