Enterprise Rent-A-Car

As a first-time customer at this location, I strongly recommend avoiding appointments scheduled immediately after a holiday weekend. Before making my reservation through my insurance company, my auto body shop advised me to call ahead due to previous customer concerns. I called before Thanksgiving, the day after, and again the morning of my appointment to confirm. When I arrived at the body shop, I called once more. Each time, I was given inconsistent and contradictory information. I was initially told my rental vehicle was on the way, but the representative didn’t verify my identity or seem to have any details pulled up. When I pressed for clarification, the story changed—suddenly they were picking me up instead of dropping off a vehicle, which was not what I had been told. The more ques

I’ve rented many cars through the years but this is the absolutely worst experience ever! I provided all info online before coming in just before the appt time. While at the front desk to check in, the employee took 5 phone calls instead of assisting me. I was in the lobby for more than an hour and was told that no cars were available! (However, I saw a Corolla in the parking lot, ie, the vehicle I reserved.) I was given a more expensive (not clean) large van. The next day I called the office but gave up after being on hold for 39 minutes. Over a few days, three different people said they’d call me but didn’t. No excuse to lie. Employees are reluctant to give their name. No badge. I need a long term rental and will try to find an honest establishment

Great experience at the Enterprise location in Columbia, MD. The staff was friendly, professional, and efficient from start to finish. The vehicle was clean, well-maintained, and ready on time, which made our trip stress-free. Pickup and return were both smooth and quick. I really appreciated the clear communication and customer service. I would definitely rent from this location again.

Overall I am very happy with the customer service and care that I receive at this Enterprise. There has only been two occasions where I didn’t get the car that I wanted but the team did their best to get me in a nice rental in a timely fashion. All the customer service team members are friendly, helpful, and kind. The good customer service skills even extend to drivers and car service team members. I extend a plea to the corporate company to give the Columbia MD team raises and bonuses but also that you get them more cars for their fleet! Also, can we please get EV at this location.

Where shall I begin?!! My contract began on November 25.. I became ill and was unable to take my car to Tri State Collision until last week. Geico stopped paying on December 24. I extended the contract from 12/24 -12/31. I then again extended the contract from 12/31 - 1/7. I initially rented a Chevy Malibu. I attempted to start the car on 12/31. Called AAA, battery was dead and corroded per the AAA driver. (New Year Eve plans, canceled. I was going to Philadelphia. The car was towed approximately 3 hours later. January 1 the office was closed. January 2nd, called and was told I could receive a new car. An employee picked me up from my home. Obviously, the office was aware of my arrival. I waited approximately an hour to receive a car, with a tire pressure issue. Called immediately and