Enterprise Rent-A-Car

This review is specifically this location. Had to return a car to this location and get a second one for similar issues. The rental is for a month while my wife’s car is in the body shop. Both car we’re discussing on the inside and both need oil changes the first one had the service light on before we even left the kid said it was because fire stone didn’t reset it but the sticker said the oil last oil change was 4 months ago now this car has 1000 mile left till a oil change for a one month rental. The vehicle was smoked in easy to tell by the burn mark on the sun visor and the smell that was attempted to be covered by air fresheners. While driving started to hear a noise coming from driver front didn’t have to look hard noticed something touching the tire looked under the car to find both

Bailey was extremely nice and proffesional. She answered all of my questions with a great disposition. In my opinion, Enterprise is the best car rental company. Employees like Bailey are one reason why. Thank you, Enterprise!

Turn in a car on Monday, 10/13/25 at 2:30pm. I left at the repair shop for enterprise to pick it up. This was an insurance rental. I waited until 10/16/25 for Enterprise to send me a final bill, so I can get reimbursed from the insurance company. First, I tried to call the rental office. I was on hold for 25 minutes then the call was ended. I tried to go online to retrieve the final bill which the website states will be available after 48 hours. The bill was not available. I called Customer Service asking for the bill to be emailed to me. After talkin with two different people, I was told it will be emailed to me. It has not come to email after one hour. I called the insurance company for assistance. The agent called Enterprise twice and both times we were hung up on. I calle

Per their staff “We charge more at this location (Fenton, MO) because there’s no other rental car companies in the area.” Now if they could just learn to clean their cars and fill tires properly I may feel safe getting one of their cars.

The staff were amazing the car I got was nice and clean ready to go will definitely come back here when I need a rental over all the staff were very friendly and helpful even there driver that picks ppl up he was amazing as well