Enterprise Rent-A-Car

i rented a Wrangler jeep from Enterprise for a few days for nature activities. The service was great. I had the impression that in order to rent a jeep with slow 4x4 wheel drive you have to rent from local jeep companies but this is inaccurate as enterprise had many wranglers with this feature which is important for Mauna Kea. Everyone was polite and very helpful. I was left to choose of a selection of 6-7 Wranglers all looking brand new and in great condition. Car did great as expected from a new car and the return process was very smooth. I will definitely be returning to Enterprise at the Kona airport. Great service and very polite people.

We had the best experience with Enterprise with our check in on Saturday.Lei was awesome. She needs a raise and promotion with how good she was. Thank you Lei. She got us a great small SUV which has been perfect so far for us. Here’s hoping for a smooth drop off in couple of weeks. Edit…. Drop off was seamless. The girl who helped us with the drop off was just as good as the pick up.Very friendly and efficient.Also..shout out to the drivers who picked us up and dropped us off. They were excellent too.This was an all around perfect car rental experience. With all the news of bad car rental experiences, this was one of the best I have had. Thank you Enterprise!

The car was clean, had nice features, and was in excellent shape. The service at the KOA airport pick up was quick and friendly. Way better than the other rent car company we used on our last trip. Will be sticking with Enterprise from now on.

Very friendly customer service reps. Would have been 5 star, except for 3 things. #1, they ran out of the vehicle that I had reserved. However, they were able to get it replaced within minutes from Alamo? Very similar, 4 door instead of 2 door Jeep. #2 Car was beat up. Had just a basic cleaning and was most likely end of life for Enterprise... Almost 50k miles, and rough they were. Scratches all over the interior, exterior bits faded and stained, and in need of detail inside, think mud/dust build up on corners and all glass on the interior needs to be cleaned. Lastly, the big one #3 Registration was expired. Paper registration showed prior month. The sticker on the back of the car shows current month (safety inspection?). Maybe I am just ignorant of how registrations work in Haw

I'm always impressed with the friendly and professional staff here. The service is top notch, zero attitude and everyone is very helpful and pleasant. I was a little disappointed on my vehicle selection (only one car available, so no choice), but I understand it gets busy and choices gets narrowed. I don't know if my decade of brand loyalty is appreciated as much as I think it should be.