Enterprise Rent-A-Car

Enterprise wasn’t very smart sending me a link to review them on Google after the scathing replies I gave them on their Customer Satisfaction Survey just now. My wife and I are Retired Seniors living on a tight budget kind of like a mosquito’s ass stretched over a rain barrel. With our car needing expensive repairs before it was okay to take on any trip beyond local and buying Christmas Gifts for the grandkids we were in a very tight spot… I checked our bank account daily since December 26th when we returned the car at 11:30 hoping to see the $300 Deposit refunded to our bank account. On January 2nd a full week later I called Enterprise to see what was going on with our Deposit and the person on the phone said they had been very busy and the rental hadn’t been closed out yet. He then added

This place is scam. Most of the time they are closed. I have driven there 2 times at 3:30pm and 4:30pm on other day. They are closed both the times. Check the photos and video for proof. I would rather drive for 45 mins to airport to than try to take rental here. They will stick a notes to call customer care. And off course we don’t have time all the time to do it. I tried calling customer care and even they don’t respond. I feel enterprise is trying to increase the quantity of locations and trying to loose there quality

Derek was amazing! Professional, took the time to explain the whole process, answered my questions, reviewed the rental with me, everything! I really appreciate him and the whole process at Madison. Thank you!!

Car dirty on the outside (seagull crap, etc). Car pulled to the right. In town not a big deal but we drove the car to Colorado so on long straight aways on Interstate 80 it got tiring holding the car in the lane. Also, the 4 wheel drive service light kept going on. I asked for a car in tip top shape given the length of our drive and was told by the agent that "all our cars are in tip top shape." Well, unfortunately, that wasn't the case. It didn't interfere with our trip at all thankfully. I've rented with Enterprise before, not with this facility and have been equally disappointed. Not sure what's going on with the company. May or may not rent again. We'll see. Thankfully, we don't rent cars much.

Excellent recent experience renting after someone totaled my car. Enterprise staff were responsive and helpful, car was low mileage in great condition. Easy to pickup from one location and drop off in a different state. No waiting, no problems.