Enterprise Rent-A-Car

Would give zero stars if that were an option. We dropped our rental car off on time. However, the Maryville, Missouri office failed to record that we had returned the car. Enterprise wound up charging us for two extra days. They charged us an extra $311. Sadly, the Maryville office wouldn't lift a finger to correct their mistake. They could not be bothered to contact Enterprise Billing to tell them what had happened. They just told us we needed to call Billing. By the time this was resolved, we'd called Enterprise 14 times. Maryville repeatedly refused to help. Several times, Enterprise Billing said they would call back but never did. We finally received a refund after seven weeks. I've never seen such appallingly awful customer service before. Enterprise exhibited an astonishing lack

The service was great, great vehicle, it wasn't what I reserved but worked none the less. Only issue I had was the lack of info about a deposit fee. Expecting to rent a vehicle then finding out last second there's a deposit as expensive as the rental charge, was a bit irritating. Other than that I didn't mind them. The deposit part just needs to be more out there for people.

I had a terrible experience at Maryville Enterprise when I went to pick up my rental car. I had made a reservation four days in advance, yet when I arrived, the employee told me there were no cars available and that they would update me when one was ready. The same thing happened the next day when I checked back. What’s even more frustrating is that while I was waiting at the location, I saw an employee give a rental car to a woman who had no reservation. How is that fair? Why was I denied a car despite booking in advance? This experience was extremely disappointing and unprofessional. If reservations don’t guarantee a car, what’s the point of booking ahead? I would not recommend this location and will think twice before renting from Enterprise again

I don’t know why they call this an Enterprise location. Don’t waste your time and risk not having a car when you have a confirmed reservation, or waste your money not having your reservation closed because no one is working at the branch to check the cars in when they are returned. ***edited based on response below, which has directed me to the corporate website “1-800” number. Completely useless. I have corresponded with 6 *different* people in 4 days. The corporate representatives have been unable to help me because they cannot get in touch with the Maryville location to confirm that my vehicle was returned, over 5 days ago. My reservation keeps getting extended and I am being charged more every day even though I returned the vehicle. To make matters worse, we are supposed to pick up a

Made a reservation at Maryville location online a few days in advance. Tried to confirm reservation and had to call two different numbers only to get voice mails that were full. Finally was told to call St. Joseph location, same routine, finally got a live person. Then was told I would need to pick up a car in St. Joseph "if I wanted one" because Enterprise "changed things up" and there must have been a "glitch in the system" when I made the reservation. If you choose to rent here, make sure you know it's going to work out.