Enterprise Rent-A-Car

Helpful and kind team. Does not waste your time or money. They answer the phone and are accommodating! Would definitely rent from Mt Kisco branch again. Keyon and Frank made the experience fantastic!

A huge positive not having to go to HPN to rent a car. The entire staff were polite friendly and very helpful. Requested class of vehicle was ready on time. The whole rental process ie check in and return was painless. They overheard me trying to organize a local taxi and offered to give a ride instead. A huge help. Thank you guys!

Booked directly through Enterprise, checked in remotely, showed up at the reserved time, and was told ‘we don’t have any cars’ - not, ‘we don’t have the car you reserved,’ not, ‘it’ll be a few minutes to get something ready,’ literally, we have 0 cars. And the explanation given is ~something ~something corporate?!?!? Wildly bad business practice. The reservations are seemingly completely meaningless. Will never rent from Enterprise in the future, here or elsewhere. FTC and County DCA complaints registered. Edit; Drew - I appreciate the response. I’ve spoken with Enterprise Customer Service, but the issue is the management of your franchise. Staff offered no help or resolutions, and the pickup I returned here ~2 weeks ago with an oil check warning sat quietly in the lot, unusable (feel

Great experience at the Mt Kisco location. Rental was new and clean. Checkin and checkout smooth. Very helpful staff that spent time in setting up vehicle to include connecting bluetooth to enable peripherals. Worked out very well. Thanks Enterprise.

Had a vehicle rented through insurance due to mine in the shop. On my third vehicle from this location, mind you this all on the same rental (not separate)...1st making weird noise in rear and dirty, 2nd car oil change light- employee stated to ignore the service was done but not reset. Dirty and smelled like Marijuana. Next day a warning light...coolant. 3rd car filthy, they just rinsed it off....that's it. I get it insurance is not giving you a rental equivalent to your normal vehicle....but this is ridiculous. These vehicles are just plain bottom of the barrel -very basic. I will look into other rental companies in the future. On the other hand the employees (great) did thier best with what they had....and it isn't much. Enterprise I am extremely disappointed